Our Guarantee

Moveall's Quality Guarantee 

Of course issues and accidents may arise from time to time, but the team at Moveall guarantee to have every customer be a satisfied customer.

If you have any concerns about your service we guarantee we will work with you until you're 100% happy with the quality of the service, or you get your money back - guaranteed.

 

So how does it work?

Contact your Moveall representative directly, or contact the office on 08 7100 1746, or customer.care@moveall.co and let us know what issue you experienced with your service. 

We guarantee we will work with you until you're 100% satisfied with the quality of your service. 

If our team don't work with you to resolve the issue, you get your money back. 

 

So are there any conditions?

  1. You must advise us of your complaint within 5 business days of your service completion.
  2. You complaint must be directly related to the service provided by your movers on the day of your scheduled service, and must be directly related to an offering of service promised by Moveall Pty Ltd and thereafter not delivered, or unsatisfactorily delivered to the standard as promoted by Moveall Pty Ltd.
  3. In order to qualify for a refund, our team must not respond to you and attempt to satisfy for your complaint within 5 business days of your initial correspondence to Moveall Pty Ltd. Evidence of correspondence may be required when validating a Guarantee Claim.